Toronto’s TTC ridership is experiencing a decline, and customer satisfaction is following suit, according to a recent report. This trend raises concerns about the transit agency’s performance and its ability to meet the needs of its passengers. The report, presented to TTC commissioners, highlights a concerning 64% satisfaction rate, a significant drop from the target of 84%. This dip in satisfaction coincides with a 6.8% ridership shortfall in February, compared to budgeted numbers, and a 3.8% decline year-over-year. The CEO attributes the issue to extreme weather, economic slowdown, and immigration trends, but some argue that service reliability is (Read more…)
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